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THE PRESENT CLUB CONCEPT
Q What does The Present Club do?
A The Present Club is not just an online shop, it is the first website to offer a facility for friends and family to CONTRIBUTE towards presents a child has chosen for their wish list. As we offer this online functionality, we have attracted the attention of other online retailers who retail their products through our website, so that we can take contributions on their behalf. Like a 'Market Place.' This way we can offer thousands more products to our customers.
Q Who will my contract be with once I have bought the item(s)?
A As soon as the transaction has been completed you will be bound by the Terms and Conditions of that particular retailer. The retailer of the product will show at the checkout area. If the retailer is anyone other than The Present Club you will have a contact phone number sent in an email along with the returns information and dispatch information. You should contact the relevant retailer if you have any questions. If the retailer isn't stated at checkout, The Present Club itself will be the retailer.
Q Can I just buy products like any other online store?
A Absolutely we are primarily an online store with the added functionality of wish list contribution.
Q What does The Present Club do?
A The Present Club is not just an online shop, it is the first website to offer a facility for friends and family to CONTRIBUTE towards presents a child has chosen for their wish list. As we offer this online functionality, we have attracted the attention of other online retailers who retail their products through our website, so that we can take contributions on their behalf. Like a 'Market Place.' This way we can offer thousands more products to our customers.
Q Who will my contract be with once I have bought the item(s)?
A As soon as the transaction has been completed you will be bound by the Terms and Conditions of that particular retailer. The retailer of the product will show at the checkout area. If the retailer is anyone other than The Present Club you will have a contact phone number sent in an email along with the returns information and dispatch information. You should contact the relevant retailer if you have any questions. If the retailer isn't stated at checkout, The Present Club itself will be the retailer.
Q Can I just buy products like any other online store?
A Absolutely we are primarily an online store with the added functionality of wish list contribution.
CREATING A WISH LIST
Q I’d like to create a wish list what do I do?
A Click on 'Creat a Wish List' and fill out the bottom part of the registration form for new customers. This then takes you directly to your new profile page. Create a cartoon version of yourself and leave a message for friends and family looking at your Wish List. Example of a profile page.
Q I’d like to create a wish list what do I do?
A Click on 'Creat a Wish List' and fill out the bottom part of the registration form for new customers. This then takes you directly to your new profile page. Create a cartoon version of yourself and leave a message for friends and family looking at your Wish List. Example of a profile page.
Q Will I be able to keep my profile page forever?
A Yes, once you have set up your profile page you can use and edit it as many times as you like. Every year you can just log back in, update your messages, update your profile character then add your desired presents and start wishing all over again! You can refresh your profile page by deleting the old BOUGHT presents from your list the last time you used it.
Q Can I prioritise my presents?
A Yes, you can prioritise your products using the green arrows on the right hand side of your profile page. However once an item has been contributed to you can only delete the item so that the contributed amount will be instantly turned into Store Credit, the Store Credit can then be used on your preferred item. Your Store Credit will appear instantly in the area next to your profile photo and in the area beneath the basket when logged in.
Q How do I tell my friends and family about my wish list?
A
1.On your profile page there is an option to print your wish list or email it so you can send electronically or in the post!
2. If you’re having a party you can design and print off the free invitations and send them in the post, which have details of your wish list on. Just go to invitations on the top banner
3.You can tell them! It will save them the trouble of trawling the shops and guessing what you’d like!
Q How do I know how close I am to receiving my present?
A Log in to your account and go to ‘Edit/View My Wish List’. Every item in your wish list has a ‘Piggy Fund’, the pinker and more smiley the pig becomes the closer you are to receiving your present! The exact amount contributed will also be displayed underneath the 'Piggy Fund'.
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Q Will I be able to see who has contributed?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ then click on ‘Messages and Contributions’ you will be able to see who has contributed to your Wish List and the amount, nobody else will be able to see who has contributed.
Q How do I know when a present has been bought for me?
A You will be able to tell as the ‘Piggy Fund’ will be fully pink and be giving a toothy grin, not to mention having BOUGHT stamped on it! You will also receive an email.
A Yes, once you have set up your profile page you can use and edit it as many times as you like. Every year you can just log back in, update your messages, update your profile character then add your desired presents and start wishing all over again! You can refresh your profile page by deleting the old BOUGHT presents from your list the last time you used it.
Q Can I prioritise my presents?
A Yes, you can prioritise your products using the green arrows on the right hand side of your profile page. However once an item has been contributed to you can only delete the item so that the contributed amount will be instantly turned into Store Credit, the Store Credit can then be used on your preferred item. Your Store Credit will appear instantly in the area next to your profile photo and in the area beneath the basket when logged in.
Q How do I tell my friends and family about my wish list?
A
1.On your profile page there is an option to print your wish list or email it so you can send electronically or in the post!
2. If you’re having a party you can design and print off the free invitations and send them in the post, which have details of your wish list on. Just go to invitations on the top banner
3.You can tell them! It will save them the trouble of trawling the shops and guessing what you’d like!
Q How do I know how close I am to receiving my present?
A Log in to your account and go to ‘Edit/View My Wish List’. Every item in your wish list has a ‘Piggy Fund’, the pinker and more smiley the pig becomes the closer you are to receiving your present! The exact amount contributed will also be displayed underneath the 'Piggy Fund'.
Q Will I be able to see who has contributed?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ then click on ‘Messages and Contributions’ you will be able to see who has contributed to your Wish List and the amount, nobody else will be able to see who has contributed.
Q How do I know when a present has been bought for me?
A You will be able to tell as the ‘Piggy Fund’ will be fully pink and be giving a toothy grin, not to mention having BOUGHT stamped on it! You will also receive an email.
Q If I do not receive the full amount for the gift, what happens?
A If after your Birthday/Christmas you have a partially paid for present you can just delete the item and the money will be transferred into Store Credit to be spent on any product on www.thepresentclub.co.uk within a year from the date of the contribution. You will find the current balance of Store Credit next to your profile character on your profile page or underneath the basket area when you are logged in. Alternatively you can pay for the balance yourself by keying in the remaining balance left on a product and clicking on contribute..
Q Can I change an item in my Wish List if it has already been contributed to?
A You can delete an item that has been contributed to and the money will be instantly turned into Store Credit for you to spend on any present you should wish on www.thepresentclub.co.uk. Just click on ‘Spend Credit’ after you have chosen an item for your basket. However the system will not allow you to change priority of your present once it has been contributed to, you will just have to delete it and replace with another item.
Q Can a friend buy an item in my wish list all by themselves?
A Of course, they can click 'Buy This' on any item in your wish list.
A Of course, they can click 'Buy This' on any item in your wish list.
Q Can a friend contribute to any present in my wish list?
A No, they will only be able to contribute to the items in the order you have placed them in, otherwise you could end up with lots of part paid presents.
Q Can I edit or delete items from my wish list?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ under each item there is a delete button. If you would like to change the priority of your presents use the green arrows on the right hand side.
Q If I have a present that is partially paid for in my Wish List, will I be able to buy the balance of the present myself?
A Yes, just log in and once in your account click on 'Add funds to your wish list' and follow the instructions.
A No, they will only be able to contribute to the items in the order you have placed them in, otherwise you could end up with lots of part paid presents.
Q Can I edit or delete items from my wish list?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ under each item there is a delete button. If you would like to change the priority of your presents use the green arrows on the right hand side.
Q If I have a present that is partially paid for in my Wish List, will I be able to buy the balance of the present myself?
A Yes, just log in and once in your account click on 'Add funds to your wish list' and follow the instructions.
Q Can I put an 'OUT OF STOCK' item in my Wish List?
A No, if an item is 'OUT OF STOCK' you will not be able to put in your Wish List.
A No, if an item is 'OUT OF STOCK' you will not be able to put in your Wish List.
Q An item in my Wish List has been partially contributed to and now it is 'OUT OF STOCK' what shall I do?
A Unfortunately when you place an item in your Wish List we cannot reserve this item for you, so if we do run out of stock, we will send you an email with alternative products to choose from. If you prefer you can delete the partially paid for item, which will transfer the funds into Store Credit, and you can use this to buy any product on the website. If there is nothing else you would like to receive then the individual contributions can be returned to the original payer.
Q What happens if an item in my wish list changes price?
A You will receive an email if your wish list present changes in price and also if it goes out of stock.
A Unfortunately when you place an item in your Wish List we cannot reserve this item for you, so if we do run out of stock, we will send you an email with alternative products to choose from. If you prefer you can delete the partially paid for item, which will transfer the funds into Store Credit, and you can use this to buy any product on the website. If there is nothing else you would like to receive then the individual contributions can be returned to the original payer.
Q What happens if an item in my wish list changes price?
A You will receive an email if your wish list present changes in price and also if it goes out of stock.
Q Can I create a webpage by myself or should I get my parent's permission first?
A We recommend you create your wish list either with your parent's permission or assistance.
A We recommend you create your wish list either with your parent's permission or assistance.
CHARITIES
Q Does the charity I've chosen to add to my wish list receive 100% of the money?
A The Present Club do not make any profit on charity donations. We get charged 3.4% +20p to receive payments from Paypal so that is what will be subtracted from payments. This is less than any other donation website, such as the leading charity website, which usually charge between 5-7%
We are committed to raising money for our selected children's charities, which we have hand picked. We hope to raise the profile of these smaller but very worthwhile charities with your help.
INVITATIONS
Q Help! I'm struggling to print off my invitations, can you help me?
A There are 2 ways to print off the invitations:
1) If you have Adobe Reader you can enter the amount of invites you would like and click on PRINT. When the PDF appears click on the printer icon. If you do not have Adobe Reader you can download for free on the invitation page.
2) You can choose to download and save to print off when it suits.
Q Help! I’m having trouble designing my own invitations
A Follow the Steps 1, 2 and 3. Step 1 helps you coordinate the colours that you would like. Step 2, use the WeeMee builder to create your theme. We have given you some ideas from our gallery of characters. Step 3 is for the party details, once you have filled this out, click on update and this will add your details to the template. You now just need to key in how many invitations you would like to print.
A There are 2 ways to print off the invitations:
1) If you have Adobe Reader you can enter the amount of invites you would like and click on PRINT. When the PDF appears click on the printer icon. If you do not have Adobe Reader you can download for free on the invitation page.
2) You can choose to download and save to print off when it suits.
Q Help! I’m having trouble designing my own invitations
A Follow the Steps 1, 2 and 3. Step 1 helps you coordinate the colours that you would like. Step 2, use the WeeMee builder to create your theme. We have given you some ideas from our gallery of characters. Step 3 is for the party details, once you have filled this out, click on update and this will add your details to the template. You now just need to key in how many invitations you would like to print.
DELIVERY
Q How long is delivery?
A Delivery times vary from product to product, depending on weight and therefore the carrier. You will find the estimated delivery time under the image of every product, however this is only an estimation, we will try our best to get as close to these estimates as possible.
Q I have not received my order, should I wait a few more days?
A Although we endeavour to deliver your parcel within the estimated times shown, parcels will on occasion not arrive as expected. Please contact the relevant retailer if you do not receive the item within 7 working days. Some larger items from companies below do state a slower delivery.
Little Tikes will take approximately 10 to 14 working days,
Worlds Apart will take approximately 7 to 10 working days,
TP Activity Toys will take approximately 5 to 7 working days.
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Q Can I pay for a quicker delivery?
A We're afraid not, delivery times are already based on the fastest possible times.
Q Will my presents arrive together?
A We're afraid not, as products are dispatched from various retailers.
Q What happens if I’m not in for delivery?
A Our courier company will leave a card to let you know they have attempted to deliver. You can contact them for an update on delivery options.
Q How long is delivery?
A Delivery times vary from product to product, depending on weight and therefore the carrier. You will find the estimated delivery time under the image of every product, however this is only an estimation, we will try our best to get as close to these estimates as possible.
Q I have not received my order, should I wait a few more days?
A Although we endeavour to deliver your parcel within the estimated times shown, parcels will on occasion not arrive as expected. Please contact the relevant retailer if you do not receive the item within 7 working days. Some larger items from companies below do state a slower delivery.
Little Tikes will take approximately 10 to 14 working days,
Worlds Apart will take approximately 7 to 10 working days,
TP Activity Toys will take approximately 5 to 7 working days.
.
Q Can I pay for a quicker delivery?
A We're afraid not, delivery times are already based on the fastest possible times.
Q Will my presents arrive together?
A We're afraid not, as products are dispatched from various retailers.
Q What happens if I’m not in for delivery?
A Our courier company will leave a card to let you know they have attempted to deliver. You can contact them for an update on delivery options.
RETURNS
Q What happens if I change my mind on a product once it has been delivered?
A Returns policies vary from retailer to retailer, please see below:
The Present Club’s Policy
You have 14 days to receive a refund. Please contact us at info@thepresentclub.co.uk or at 0844 8794350. The item must be unopened and be in the original condition. Items must be returned at your own expense.
If you have received the item as a Gift you have 14 days to exchange or receive Store Credit. The Store Credit will be valid for one year and it will be added to your account. The credit shows to the right of your profile photo on your Wish List and underneath the basket area when logged in. The Credit will only appear once the returned item has been received in the original condition. All items are returned at your own expense.
The Entertainer’s Policy
Q What happens if I change my mind on a product once it has been delivered?
A Returns policies vary from retailer to retailer, please see below:
The Present Club’s Policy
You have 14 days to receive a refund. Please contact us at info@thepresentclub.co.uk or at 0844 8794350. The item must be unopened and be in the original condition. Items must be returned at your own expense.
If you have received the item as a Gift you have 14 days to exchange or receive Store Credit. The Store Credit will be valid for one year and it will be added to your account. The credit shows to the right of your profile photo on your Wish List and underneath the basket area when logged in. The Credit will only appear once the returned item has been received in the original condition. All items are returned at your own expense.
The Entertainer’s Policy
There is 21 days from receipt of the product to return the item for a refund. Please contact them on +44 (0) 844 800 5100.
All items need to be returned in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken) to:
The Entertainer
Boughton Business Park
Bell Lane
Little Chalfont
Amersham
Buckinghamshire
HP6 6GL
All items are returned at your own expense, unless an item is faulty.
Refunds for products of £33.94 or more are made in full, however products costing less than this will be subject to a full refund minus a £3.95 original delivery fee.
All items need to be returned in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken) to:
The Entertainer
Boughton Business Park
Bell Lane
Little Chalfont
Amersham
Buckinghamshire
HP6 6GL
All items are returned at your own expense, unless an item is faulty.
Refunds for products of £33.94 or more are made in full, however products costing less than this will be subject to a full refund minus a £3.95 original delivery fee.
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Q Can I return faulty goods to you?
A We are sorry if you receive any faulty goods. Please contact us immediately at info@thepresentclub.co.uk or if the product is ‘Sold and Dispatched by The Entertainer’ please contact them on +44 (0) 844 800 5100
Q Can I return faulty goods to you?
A We are sorry if you receive any faulty goods. Please contact us immediately at info@thepresentclub.co.uk or if the product is ‘Sold and Dispatched by The Entertainer’ please contact them on +44 (0) 844 800 5100
Q How long does it take to receive my refund?
A Your payment will be refunded instantaneously once we have received the returned item.
Q I have returned an item for exchange, when will I receive the replacement?
A Exchanges generally take about a week to turn around. If the replacement item is temporarily out of stock, it will be dispatched as soon as it becomes available.
Q If I received an item which was part paid for by contributors and part paid
for by myself can I have a refund if I change my mind?
A Yes, you can have a refund on the amount you paid yourself, the balance will be displayed on your profile page as Store Credit when logged in.
A Exchanges generally take about a week to turn around. If the replacement item is temporarily out of stock, it will be dispatched as soon as it becomes available.
Q If I received an item which was part paid for by contributors and part paid
for by myself can I have a refund if I change my mind?
A Yes, you can have a refund on the amount you paid yourself, the balance will be displayed on your profile page as Store Credit when logged in.
STORE CREDIT
Q What is a Store Credit?
A It is in effect an amount of credit you can spend on our website. The credit
will show to the right of your avatar on your profile page and underneath the basket area when logged in. Credit will be given for any of the following reasons:
a) You have returned an item that was bought for you as a gift
b) You didn’t receive the full amount required for an item in your Wish List
c) You didn’t have enough items in your Wish List when a friend or family
member wanted to contribute.
Q If I receive Store Credit how long do I have to spend it?
A One year from the date the money was initially spent on the website. If a friend /family member contributed to an item that you later returned you would receive Store Credit which will be valid for 1 year from the date we processed their credit/debit card details.
Q Can I have a gift voucher sent to me in the post instead of Store Credit?
A No, the credit is simply stored on your profile page.
Q How do I spend my Store Credit?
A In the following ways:
a) Choose an item and add to basket. Click on the ‘Spend Credit’ button.
If the Credit doesn’t cover the price of the item you will then be asked for credit/debit card details. On the other hand if you have more credit than the price of the item your Store Credit will be deducted accordingly.
b) If you have an item that has been partially contributed to and you would like to pay the balance of the item yourself, delete the partially contributed item so that the money is transferred instantly into Store Credit. Locate the item that you would like to buy and 'Add to Basket', the Store Credit will be available for you to spend at checkout.
Q Where will I find how much Store Credit I have?
A The Store Credit amount is shown to the right of your photo on your profile page and underneath the basket area when logged in.
Q What is a Store Credit?
A It is in effect an amount of credit you can spend on our website. The credit
will show to the right of your avatar on your profile page and underneath the basket area when logged in. Credit will be given for any of the following reasons:
a) You have returned an item that was bought for you as a gift
b) You didn’t receive the full amount required for an item in your Wish List
c) You didn’t have enough items in your Wish List when a friend or family
member wanted to contribute.
Q If I receive Store Credit how long do I have to spend it?
A One year from the date the money was initially spent on the website. If a friend /family member contributed to an item that you later returned you would receive Store Credit which will be valid for 1 year from the date we processed their credit/debit card details.
Q Can I have a gift voucher sent to me in the post instead of Store Credit?
A No, the credit is simply stored on your profile page.
Q How do I spend my Store Credit?
A In the following ways:
a) Choose an item and add to basket. Click on the ‘Spend Credit’ button.
If the Credit doesn’t cover the price of the item you will then be asked for credit/debit card details. On the other hand if you have more credit than the price of the item your Store Credit will be deducted accordingly.
b) If you have an item that has been partially contributed to and you would like to pay the balance of the item yourself, delete the partially contributed item so that the money is transferred instantly into Store Credit. Locate the item that you would like to buy and 'Add to Basket', the Store Credit will be available for you to spend at checkout.
Q Where will I find how much Store Credit I have?
A The Store Credit amount is shown to the right of your photo on your profile page and underneath the basket area when logged in.
CONTRIBUTING
Q If I would like to contribute towards a friend’s present, will other people be able to see how much I have paid?
A No, only the recipient will be able to see.
Q If I would like to contribute towards a friend’s present, will other people be able to see how much I have paid?
A No, only the recipient will be able to see.
Q I have contributed to the wrong person's wish list, help!
A Don't worry, just contact us immediately.
A Don't worry, just contact us immediately.
Q I want to contribute towards my friend's wish list but there are no more wishes in her list?
A If there are no products in her list you can contribute the amount you would like and the funds will be stored as Credit on her account, she can then use the Credit to pay for anything on the website or put the funds towards something more expensive. She will have a year to spend it.
A If there are no products in her list you can contribute the amount you would like and the funds will be stored as Credit on her account, she can then use the Credit to pay for anything on the website or put the funds towards something more expensive. She will have a year to spend it.
Q Can I contribute to any present in a friend's wish list?
A No, you will only be able to contribute to the items in the order your friend has placed them in, otherwise your friend could end up with lots of part paid presents however you can buy outright any of the presents in their list, just click on 'Buy This'.
A No, you will only be able to contribute to the items in the order your friend has placed them in, otherwise your friend could end up with lots of part paid presents however you can buy outright any of the presents in their list, just click on 'Buy This'.
PAYMENT
Q Which cards do you take?
A You can pay with Visa, Mastercard, American Express, Switch/Maestro, Solo or
Delta cards or use Paypal.
Q Can I pay by cheque?
A No, only cards and Store Credit, however if you wish to exchange an item for a more expensive item you can send a cheque in the post for the balance.
Q Which cards do you take?
A You can pay with Visa, Mastercard, American Express, Switch/Maestro, Solo or
Delta cards or use Paypal.
Q Can I pay by cheque?
A No, only cards and Store Credit, however if you wish to exchange an item for a more expensive item you can send a cheque in the post for the balance.
REGISTERING YOUR SCHOOL/GROUP/CHARITY
Q How can I register a school/group/charity?
A Click on ‘Register a School/Group’ then fill out the form online.
Q Can anyone register their school/group/charity E.g a pupil?
A No, it has to be a representative E.g PTA and should be over 18.
Q How can I register a school/group/charity?
A Click on ‘Register a School/Group’ then fill out the form online.
Q Can anyone register their school/group/charity E.g a pupil?
A No, it has to be a representative E.g PTA and should be over 18.
Q What do I do to receive 10% of related profits?
A Once you have registered you will be emailed your own unique code for your school/group/charity. If a customer enters this code on the website at checkout, our database will accumulate the amount spent using this code. You will then receive 10% of the profit made on the sale of these items. To advertise this code amongst your pupils/members and gain maximum commission you can either request flyers, posters or send out a specially designed email, all you will have to do is enter the recipient's email addresses. All of these options will display clearly your unique code. However the most popular way to advertise your code is to print it along with the website's URL address in your school's newsletters.
Q How does our school/group/charity get paid?
A We will send you a cheque to the address you have supplied us with on the registration form. The cheque will be sent to you a year after registration. If any of your contact details change please update us at info@thepresentclub.co.uk
Q I have received a flyer but there's no code on it?
A School, Groups and Charities have to be registered on www.thepresentclub.co.uk to receive their unique code.
COMPLAINTS
Q I have a complaint, what shall I do?
A We are sorry if you’re not happy with our service, please contact us at info@thepresentclub.co.uk
Q I have a complaint, what shall I do?
A We are sorry if you’re not happy with our service, please contact us at info@thepresentclub.co.uk