SHOPPING DEPARTMENT
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CREATING A WISH LIST
Q Can i just buy products like any other online store?
A Absolutely we are primarily an online store with the added functionality of wish list contribution.
Q Can i just buy products like any other online store?
A Absolutely we are primarily an online store with the added functionality of wish list contribution.
Q I’d like to create a wish list what do I do?
A Click on ‘Create a Wish List’ and fill out the registration form. This then takes you directly to your new profile page. Create a cartoon version of yourself and leave a message for friends and family looking at your Wish List. Example of a profile page.
Q Will i be able to keep my profile page forever?
A Yes, once you have set up your profile page you can use and edit it as many times as you like. Every year you can just log back in, update your messages, update your profile character then add your desired presents and start wishing all over again! You can refresh your profile page by deleting the old BOUGHT presents from your list the last time you used it.
Q Will i be able to keep my profile page forever?
A Yes, once you have set up your profile page you can use and edit it as many times as you like. Every year you can just log back in, update your messages, update your profile character then add your desired presents and start wishing all over again! You can refresh your profile page by deleting the old BOUGHT presents from your list the last time you used it.
Q Can I prioritise my presents?
A Yes, you can prioritise your products using the green arrows on the right hand side of your profile page. However once an item has been contributed to you can only delete the item so that the contributed amount will be instantly turned into Store Credit, the Store Credit can then be used on your preferred item. Your Store Credit will appear instantly in the area next to your profile photo and in the area beneath the basket.
Q How do I tell my friends and family about my wish list?
A) On your profile page there is an option to print your wish list or email it so you can send electronically or in the post!
B) If you’re having a party you can design and print off the free invitations and send them in the post which have details of your wish list on. Just go to invitations on the top banner
C) You can tell them! It will save them the trouble of trawling the shops and guessing what you’d like!
B) If you’re having a party you can design and print off the free invitations and send them in the post which have details of your wish list on. Just go to invitations on the top banner
C) You can tell them! It will save them the trouble of trawling the shops and guessing what you’d like!
Q How do I know how close I am to receiving my present?
A Log in to your account and go to ‘Edit/View My Wish List’. Every item in your wish list has a ‘Piggy Fund’, the pinker and more smiley the pig becomes the closer you are to receiving your present! The exact amount contributed will also be displayed underneath the'PiggyFund'.
Q Will I be able to see who has contributed?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ then click on ‘Messages and Contributions’ you will be able to see who has contributed to your Wish List and the amount, nobody else will be able to see who has contributed.
Q How do I know when a present has been bought for me?
A You will be able to tell as the ‘Piggy Fund’ will be fully pink and be giving a toothy grin, not to mention having BOUGHT stamped on it! You will also receive an email.
Q If I do not receive the full amount for the gift, what happens?
A If after your birthday/event or Christmas you have a partially paid for present you can just delete the item and the money will be transferred into Store Credit to be spent on any product on www.thepresentclub.co.uk within a year from the date of the contribution. You will find the current balance of Store Credit next to your profile character on your profile page or underneath the basket area.
A If after your birthday/event or Christmas you have a partially paid for present you can just delete the item and the money will be transferred into Store Credit to be spent on any product on www.thepresentclub.co.uk within a year from the date of the contribution. You will find the current balance of Store Credit next to your profile character on your profile page or underneath the basket area.
Q Can I change an item in my Wish List if it has already been contributed to?
A You can delete an item that has been contributed to and the money will be instantly turned into Store Credit for you to spend on any present you should wish on www.thepresentclub.co.uk. Just click on ‘Spend Credit’ after you have chosen an item for your basket. However the system will not allow you to change priority of your present once it has been contributed to, you will just have to delete it and replace with another item.
Q Can a friend buy an item in my wish list all by themselves?
A Of course, they can click 'Buy This' on any item in your wish list.
Q Can a friend contribute to any present in my wish list?
A No, they will only be able to contribute to the items in the order you have placed them in, otherwise you could end up with lots of part paid presents.
A You can delete an item that has been contributed to and the money will be instantly turned into Store Credit for you to spend on any present you should wish on www.thepresentclub.co.uk. Just click on ‘Spend Credit’ after you have chosen an item for your basket. However the system will not allow you to change priority of your present once it has been contributed to, you will just have to delete it and replace with another item.
Q Can a friend buy an item in my wish list all by themselves?
A Of course, they can click 'Buy This' on any item in your wish list.
Q Can a friend contribute to any present in my wish list?
A No, they will only be able to contribute to the items in the order you have placed them in, otherwise you could end up with lots of part paid presents.
Q Can I edit or delete items from my wish list?
A Yes, if you log in to your account and go to ‘Edit/View My Wish List’ under each item there is a delete button. If you would like to change the priority of your presents use the green arrows on the right hand side.
Q If i have a present that is partially paid for in my Wish List, will i be able to buy the balance of the present myself?
A Yes, first you must delete the partially paid for item in your Wish List, this will transfer the funds into Store Credit instantly. Then locate the item you want to buy and click on 'Add to Basket'. You will be able to spend your Store Credit at checkout and pay for the balance on your credit/debit card.
Q Can i put an 'OUT OF STOCK' item in my Wish List?
A No, if an item is 'OUT OF STOCK' you will not be able to put in your Wish List.
Q An item in my Wish List has been partially contributed to and now it is 'OUT OF STOCK' what shall i do?
A Unfortunately when you place an item in your Wish List we cannot reserve this item for you, so if we do run out of stock you can contact us to find out when the next delivery will be at info@thepresentclub.co.uk, if you prefer you can delete the partially paid for item which will transfer the funds into Store Credit and you can use this to buy any product on the website.
Q Can I create a webpage by myself or should I get my parent's permission first?
A We recommend you create your wish list either with your parent's permission or assistance.
INVITATIONS
Q Help! I'm struggling to print off my invitations, can you help me?
A There are 2 ways to print off the invitations:
a) If you have Adobe Reader you can enter the amount of invites you would like and click on PRINT. When the PDF appears click on the printer icon. If you do not have Adobe Reader you can download for free on the invitation page.
b) You can choose to download and save to print off when it suits.
Q Help! I'm struggling to print off my invitations, can you help me?
A There are 2 ways to print off the invitations:
a) If you have Adobe Reader you can enter the amount of invites you would like and click on PRINT. When the PDF appears click on the printer icon. If you do not have Adobe Reader you can download for free on the invitation page.
b) You can choose to download and save to print off when it suits.
DELIVERY
Q How long is delivery?
A Delivery times vary from product to product, depending on weight and therefore the carrier. You will find the estimated delivery time under the image of every product, however this is only an estimation, we will try our best to get as close to these estimates as possible.
Q I have not received my order, should I wait a few more days?
A Although we endeavour to deliver your parcel within the estimated times shown, parcels will on occasion not arrive as expected. Please be aware that before we can deem any parcel as missing, 10 working days must have passed from the date it was fully paid for.
Q Can I pay for a quicker delivery?
A I’m afraid not, delivery times are already based on the fastest possible times.
Q Will my presents arrive together?
A Unless they are paid for simultaneously they will arrive separately.
Q What happens if I’m not in for delivery?
A Our courier company will leave a card to let you know they have attempted to deliver. You can contact them for an update on delivery options.
RETURNS
Q What happens if I change my mind on a product once it has been delivered?
A) If you have received the item as a Gift you have 14 days to exchange. Just
send back the item(s) and attach the printable form which is under ‘Returns’ at the bottom of this page. Explain whether you would like to exchange or receive Store Credit on your Present Club profile. The Store Credit will be valid for one year from the time your friend/family initially contributed to an item in your wish list. If you decide on receiving Store Credit, the value will be added to your account which shows to the right of your profile photo on your Wish List and underneath the basket area. The Credit will only appear once the returned item has been received in the original condition.
B) If you have bought the item yourself you have 14 days for a full refund, exchange or Store Credit.
B) If you have bought the item yourself you have 14 days for a full refund, exchange or Store Credit.
In either case please fill out the returns form which you will find under ‘Returns’ at the bottom of the page. Please send return items to
The Present Club Ltd
PO Box 476
The Present Club Ltd
PO Box 476
Beckenham,
Kent.
BR3 9EJ
If you would like to return one of our larger items please contact us first on…
Please note: All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). You are responsible for any returned goods until they reach our offices. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office. We regret that delivery charges are non refundable.
Q What do I do if I don’t have a printer to print the returns form off?
A Send the item back to us and enclose it with a letter with the required information on the returns form. You will find the returns form under 'Returns' at the bottom of the page.
Q Can I return faulty goods to you?
A We are sorry if you receive any faulty goods. In the unlikely event you find fault with any item you may return it to us for a full refund, exchange or Store Credit. You will need to return it to us within 14 days of receipt, along with the printable form you will find under ‘Returns’. You will receive a full refund for the goods plus the returnable delivery charge, make sure you send a receipt for the return delivery cost. Your statutory rights are not affected.
Q When i received my delivery, the box and the item inside were damaged, what shall i do?
A Notify us immediately
A We are sorry if you receive any faulty goods. In the unlikely event you find fault with any item you may return it to us for a full refund, exchange or Store Credit. You will need to return it to us within 14 days of receipt, along with the printable form you will find under ‘Returns’. You will receive a full refund for the goods plus the returnable delivery charge, make sure you send a receipt for the return delivery cost. Your statutory rights are not affected.
Q When i received my delivery, the box and the item inside were damaged, what shall i do?
A Notify us immediately
Q How long does it take to receive my refund?
A Your payment will be refunded instantaneously once we have received the returned item.
A Your payment will be refunded instantaneously once we have received the returned item.
Q I have returned an item for exchange, when will I receive the replacement?
A Exchanges generally take about a week to turn around. If the replacement item is temporarily out of stock, it will be dispatched as soon as it becomes available.
Q If I received an item which was part paid for by contributors and part paid
for by myself can I have a refund if I change my mind?
A Yes, you can have a refund on the amount you paid yourself, the balance will be displayed on your profile page as Store Credit.
STORE CREDIT
Q What is a Store Credit?
A It is in effect an amount of credit you can spend on our website. The credit
will show to the right of your avatar on your profile page and underneath the basket area. Credit will be given for any of the following reasons:
a) You have returned an item that was bought for you as a gift
a) You have returned an item that was bought for you as a gift
b) You didn’t receive the full amount required for an item in your Wish List
c) You didn’t have enough items in your Wish List when a friend or family
member wanted to contribute.
Q If I receive Store Credit how long do i have to spend it?
A One year from the date the money was initially spent on the website. If a friend /family member contributed to an item that you later returned you would receive Store Credit which will be valid for 1 year from the date we processed their credit/debit card details.
Q Can I have a gift voucher sent to me in the post instead of Store Credit?
A No, the credit is simply stored on your profile page.
Q How do I spend my Store Credit?
A In the following ways:
a) Choose an item and add to basket. Click on the ‘Spend Credit’ button.
If the Credit doesn’t cover the price of the item you will then be asked for credit/debit card details. On the other hand if you have more credit than the price of the item your Store Credit will be deducted accordingly.
b) If you have an item that has been partially contributed to and you would like to pay the balance of the item yourself, delete the partially contributed item so that the money is transferred instantly into Store Credit. Locate the item that you would like to buy and 'Add to Basket', the Store Credit will be available for you to spend at checkout.
Q Where will i find how much Store Credit i have?
A The Store Credit amount is shown to the right of your photo on your profile page and underneath the basket area.
CONTRIBUTING
CONTRIBUTING
Q If I would like to contribute towards a friend’s present, will other people be
able to see how much I have paid?
A No, only the recipient will be able to see.
Q I have contributed to the wrong person's wish list, help!
A Don't worry, just contact us immediately.
A No, only the recipient will be able to see.
Q I have contributed to the wrong person's wish list, help!
A Don't worry, just contact us immediately.
Q I want to contribute towards my friend's wish list but there are no more wishes in her list?
A If there are no products in her list you can contribute the amount you would like and the funds will be stored as Credit on her account, she can then use the Credit to pay for anything on the website or put the funds towards something more expensive. She will have a year to spend it.
Q Can i contribute to any present in a friend's wish list?
A No, you will only be able to contribute to the items in the order your friend has placed them in, otherwise your friend could end up with lots of part paid presents however you can buy outright any of the presents in their list, just click on 'Buy This'.
PAYMENT
Q Which cards do you take?
A You can pay with Visa, Mastercard, American Express, Switch/Maestro, Solo or
Delta cards or use Paypal.
Q Can I pay by cheque?
A No, only cards and Store Credit, however if you wish to exchange an item for a more expensive item you can send a cheque in the post for the balance.
REGISTERING YOUR SCHOOL/GROUP/CHARITY
Q How can i register a school/group/charity?
A Click on‘ Register a School/Group’ then fill out the form online.
Q Can anyone register their school/group/charity E.g a pupil?
A No, it has to be a representative E.g PTA and should be over 18.
Q What do i do to receive 10% of related profits?
A Once you have registered you will be emailed your own unique code for your school/group/charity. If a customer enters this code on the website at checkout, our database will accumulate the amount spent using this code. You will then receive 10% of the profit made on the sale of these items. To advertise this code amongst your pupils/members and gain maximum commission you can either request flyers, posters or send out a specially designed email, all you will have to do is enter the recipient's email addresses. All of these options will display clearly your unique code. However the most popular way to advertise your code is to print it along with the website's URL address in your school's newsletters.
Q How does our school/group/charity get paid?
A We will send you a cheque to the address you have supplied us with on the registration form. The cheque will be sent to you a year after registration. If any of your contact details change please update us at info@thepresentclub.co.uk
Q I have received a flyer but there's no code on it?
A School, Groups and Charities have to be registered on www.thepresentclub.co.uk to receive their unique code.
COMPLAINTS
Q What do i do to receive 10% of related profits?
A Once you have registered you will be emailed your own unique code for your school/group/charity. If a customer enters this code on the website at checkout, our database will accumulate the amount spent using this code. You will then receive 10% of the profit made on the sale of these items. To advertise this code amongst your pupils/members and gain maximum commission you can either request flyers, posters or send out a specially designed email, all you will have to do is enter the recipient's email addresses. All of these options will display clearly your unique code. However the most popular way to advertise your code is to print it along with the website's URL address in your school's newsletters.
Q How does our school/group/charity get paid?
A We will send you a cheque to the address you have supplied us with on the registration form. The cheque will be sent to you a year after registration. If any of your contact details change please update us at info@thepresentclub.co.uk
Q I have received a flyer but there's no code on it?
A School, Groups and Charities have to be registered on www.thepresentclub.co.uk to receive their unique code.
COMPLAINTS
Q I have a complaint, what shall I do?
A We are sorry if you’re not happy with our service, please contact us at customerservice@thepresentclub.co.uk
A We are sorry if you’re not happy with our service, please contact us at customerservice@thepresentclub.co.uk